Refund Policy

Last Updated: May 2026

1. Overview

At CV Builder, we want to ensure you are 100% satisfied with our resume building services. If you feel that our premium plans are not providing the value you expected, we offer a transparent refund policy.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all our premium plans. If you are not completely satisfied within your first 14 days of purchase, you may request a full refund, no questions asked.

3. Eligibility for Refund

To be eligible for a refund under our 14-day guarantee, the following conditions must be met:

• The refund request is made within exactly 14 days from the original date of purchase.
• You have not downloaded more than 3 resumes/CVs using the premium templates.
• The purchase is your first transaction with us (renewals and subsequent upgrades are not covered).

4. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

• Requests made after the 14-day guarantee period has expired.
• Accounts that have been banned or terminated for violating our Terms and Conditions.
• Accounts that show extensive usage or bulk downloading of premium templates prior to requesting the refund.

5. How to Request a Refund

To initiate a refund, please contact our support team. Provide your account email address and your order confirmation number to expedite the process.

Email us at: support@cv.toolscase.com

6. Processing Time

Once your refund request is received and approved, we will process it immediately. Please allow 5-10 business days for the funds to reflect on your original payment method, depending on your bank or credit card provider.