Refund Policy

Last Updated: October 2026

1. What You Are Purchasing

CV Builder Pro is a one-time purchase of digital content. It unlocks premium templates and unlimited PDF, PNG and Word downloads on your account. There is no subscription and no recurring charge.

Because this is digital content rather than a physical product, access is granted to your account the moment your payment is confirmed. Please read this policy carefully before you buy.

2. Immediate Access and Your Right to Cancel

When you complete your purchase, you expressly request that we supply your Pro access immediately, and you acknowledge that once you download a CV using your Pro access, the service has been fully performed and your right to cancel for a change of mind is lost.

Downloading a CV is the point at which you have received the entire benefit of what you paid for. The finished document is yours to keep and use permanently, and it cannot be returned to us.

3. 3-Day Goodwill Guarantee (Before You Download)

If you have not yet downloaded a CV, you may request a full refund within 3 days of your purchase, for any reason. We will refund you in full, with no questions asked.

This is a goodwill guarantee that we offer voluntarily. It is in addition to, and does not limit, your legal rights described in Section 5.

4. After You Download

Once you have downloaded a CV, we do not offer refunds for a change of mind. This includes, but is not limited to:

• Deciding you no longer need the CV, or no longer wish to use our service.
• Not receiving the interviews, responses or job offers you hoped for.
• Preferring a different template, design or layout after downloading.
• Forgetting that you purchased, or not using your account after purchase.
• Purchasing by mistake and then downloading anyway.

We are transparent about this before you pay, and you can review every template and preview your finished CV in full for free before purchasing.

5. If Something Is Wrong With Your CV

Section 4 does not apply where our service is faulty, not as described, or not of satisfactory quality. If your downloaded CV is broken, corrupted, missing content, or does not match the preview you approved, please tell us and we will fix it and re-issue your download at no cost. Most issues are resolved the same day.

If we are unable to fix the problem within a reasonable time, you will be entitled to an appropriate refund. Please give us the chance to put it right first — contact us with a description of the problem and, where possible, the file you downloaded.

6. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

• Requests made more than 3 days after purchase, where no fault is claimed.
• Requests made after a CV has been downloaded, where no fault is claimed.
• Accounts banned or terminated for breaching our Terms and Conditions.
• Purchases made using a fraudulent, stolen or unauthorised payment method.
• Repeat purchase-and-refund activity across one or more accounts.

7. How to Request a Refund

To request a refund, email our support team from the email address registered to your account. Please include your order or receipt number and the reason for your request. We aim to respond to every request within 2 business days.

Email us at: support@cv.toolscase.com

8. Processing Time

Once your refund request is approved, we process it immediately. Refunds are returned to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card provider. Any Pro access associated with the refunded purchase is removed at the same time.

9. Payment Disputes and Chargebacks

If you believe you are entitled to a refund, please contact us first — we will almost always resolve it faster than your bank can. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

10. Your Statutory Rights

Nothing in this policy removes or limits your legal rights as a consumer, including your rights in respect of digital content that is faulty, not as described, or not of satisfactory quality. If you are a consumer in the UK or EU, your statutory rights apply in addition to this policy.

11. Changes to This Policy

We may update this policy from time to time. The version in force at the time of your purchase is the version that applies to that purchase.